This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in the event of goods being unfit for purpose, damaged during delivery, faulty or poorly repaired. See the individual information associated with each document in this pack for a full description of their use, and the circumstances under which each is most appropriate.
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your contract or where, there is no specific delivery date, not delivering within 30 days. In some circumstances you must give the seller more time to deliver the goods, and you can use this letter to make a final demand for delivery.
Note that this letter is not sutiable if you bought the goods without any face-to-face contact with the seller (e.g. ordering online or from a postal catalogue), or if you have purchased intangible digital content, such as an app.
This document is suitable for goods purchased by a consumer (not a business) in the UK.