Terms and conditions

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Adding terms and conditions to your website

Your business should set out any applicable standard terms and conditions of supply on your site and provide a clearly signposted link so that customers can locate them easily. You should ensure that the terms and conditions of supply are incorporated in customer contracts by having the customer tick a checkbox acknowledging that they accept these terms. They should not be able to proceed to order unless they have accepted your terms and conditions. You might similarly have the customer acknowledge that they accept your privacy policy. For more information, see our Privacy policy section.

If you are running a business that trades over the internet, it is important that you comply with the requirements as set out in the Electronic Commerce Regulations 2002, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, as amended by the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015, as well as any obligations you have under The Sale of Goods Act 1979 and the Consumer Rights Act 2015. See 'Laws applying to online sales' for more information.